Privacy Policy

Last updated: April 30, 2026

Baytown Animal Hospital (“we,” “us,” or “our”) operates the website at baytownvet.com. This Privacy Policy explains what information we collect when you visit our website or contact us, how we use it, and your rights regarding that information.

Information We Collect

Information You Provide Directly

When you use our contact form, we collect:

  • Your name
  • Your email address
  • Your phone number
  • The content of your message

By checking the SMS consent box on our contact form, you consent to receive text messages from Baytown Animal Hospital related to your inquiry or appointment. Message and data rates may apply. Message frequency may vary. Reply STOP to opt out at any time. Reply HELP for help.

Information Collected Automatically

When you visit our website, we and our third-party partners automatically collect certain information about your device and browsing activity, including:

  • Browser type and version
  • Pages visited and time spent on each page
  • Referring URL
  • IP address (anonymized where possible)
  • Device type and operating system

This information is collected through cookies and similar tracking technologies.

Third-Party Services

Our website uses the following third-party services that may collect data independently under their own privacy policies:

  • Google Analytics (GA4) — We use Google Analytics to understand how visitors use our website. Google may collect and process data in accordance with Google’s Privacy Policy. You can opt out using Google’s opt-out browser add-on.
  • Vetstoria — Our online appointment booking widget is powered by Vetstoria. Information submitted through the booking widget is subject to Vetstoria’s privacy policy.
  • Cherry Technologies — We offer Cherry payment plans through a widget on our site. Information submitted to Cherry is subject to Cherry’s privacy policy.
  • Cloudflare — Our website is served through Cloudflare, which may collect performance and security data in accordance with Cloudflare’s privacy policy.

How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and schedule appointments
  • Send appointment reminders or follow-up communications (if you have consented)
  • Send SMS messages if you have provided SMS consent
  • Improve our website and understand how visitors use it
  • Comply with legal obligations

We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

Data Retention

We retain contact form submissions and communication records for as long as necessary to respond to your inquiry and maintain our business records, generally no longer than 3 years unless a longer period is required by law.

Cookies

Our website uses cookies to support site functionality and analytics. You can control cookies through your browser settings. Disabling cookies may affect certain features of the website.

Your Rights

Depending on your location, you may have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of SMS communications at any time by replying STOP

To exercise any of these rights, contact us at the information below.

Children’s Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. We encourage you to review this page periodically.

Contact Us

If you have questions about this Privacy Policy or how we handle your information:

Baytown Animal Hospital
4601 Decker Dr, Baytown, TX 77520
Phone: (281) 424-5575
Email: info@baytownvet.com